PostFinance Strengthens Fraud Protection and Customer Communications with FICO Technology
Swiss digital banking leader uses FICO® Falcon® Fraud Manager for debit cards, adds FICO® Customer Communication Services for 24/7 support
LONDON – 6 November – FICO (NYSE: FICO)
PostFinance, Switzerland's leading digital bank, has expanded its partnership with leading analytics software company FICO to enhance fraud protection and customer communications. Based on years of successful collaboration, PostFinance will expand its usage of FICO® Falcon® Fraud Manager for debit card and FICO® Customer Communication Services (CCS) to instantly intervene with customers when fraud is suspected.
More information: https://www.fico.com/en/customer-lifecycle/protect-and-comply
PostFinance serves a total of 2,4 million customers in Switzerland and processes around 4 million customer transactions daily with a total value of CHF 5,9 billion. An estimated one-third of debit card transactions in Switzerland are made using PostFinance debit cards for domestic and international use.
"Switzerland’s citizens depend on us to maintain the highest level of fraud protection,” said Stephan Zimmermann, head of Customer Security at PostFinance. “We have built a trusted relationship with FICO over the past five years. Their leadership in fraud protection solutions enables us to give our customers seamless support around the clock."
"We need instant communication with our customers whenever we suspect a fraud or scam is occurring," said Christoph Stettler, senior security officer at PostFinance. "FICO’s fraud detection and customer communications solutions allow us to reach our customers through their preferred channel, improving our protection and customer experience.”
"This partnership expansion supports PostFinance's ongoing digital transformation and reinforces its position as Switzerland's leader in electronic banking, particularly through its e-finance portal," said Jens Dauner, vice president for Central Europe at FICO. "It demonstrates PostFinance’s commitment to meeting and surpassing their customers' expectations."
FICO Falcon Fraud Manager protects PostFinance's extensive transaction volume using artificial intelligence powered by more than 100 patents in fraud detection. FICO Falcon Fraud Manager is the world's leading payment fraud solution, protecting more than 4 billion payment cards worldwide.
About PostFinance
PostFinance offers comprehensive financial services including saving, investing, retirement planning, and financing, making the enhanced fraud protection and extended communication capabilities essential components of their holistic digital banking strategy. Learn more at https://www.postfinance.ch/en/private.html
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A FICO (NYSE: FICO) possibilita decisões que ajudam indivíduos e empresas no mundo todo a prosperar. Fundada em 1956, a empresa é pioneira no uso de analíticos preditivos e ciência de dados para melhorar as decisões operacionais. A FICO possui mais de 200 patentes nos Estados Unidos e no exterior em tecnologias que aumentam a lucratividade, a satisfação do cliente e o crescimento de empresas em serviços financeiros, seguros, telecomunicações, assistência médica, varejo e muitos outros setores. Usando as soluções FICO, empresas em mais de 80 países fazem tudo, desde proteger 4 bilhões de cartões de pagamento contra fraude até melhorar a inclusão financeira e aumentar a resiliência da cadeia de fornecimento. The FICO® Score, used by 90% of top US lenders, is the standard measure of consumer credit risk in the US and has been made available in more than 40 other countries, improving risk management, credit access and transparency.
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