Do comum ao otimizado: agilidade, desempenho e satisfação do cliente em cobranças
How the best collection operations view their purpose, determine what actions to take, communicate and interact with consumers, and evaluate their performance.
How to Turn UK’s Consumer Duty Compliance to Your Advantage
With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge
Omni-Channel Communications
5 Ways to Help your Financial Institutions Increase Their Collection Effectiveness
Why Compassion in Collections Won't End After COVID
FICO, Temenos and NASA Federal Credit Union discuss COVID's impact on collections
Comunicações com o cliente da FICO
Ajuda você a alcançar os clientes certos, no momento certo e no canal certo para ajudá-los a resolver problemas automaticamente.
Medidas pré-inadimplência para clientes financeiramente vulneráveis
How well individuals respond to pre-delinquency measures often hinges on the strategies lenders use to engage with them
Top 5 Debt Collection Posts of 2022: Crisis and Opportunity
As more people enter the collections queue due to rising costs and economic wobbles, our collections experts share their tips for early collections, digital approaches and more
New Frontiers in the Collections Industry
Unlocking the potential of omni-channel communications
Agile Collections Strategies Can Protect Loyalty in Tough Times
As economic victims swell the collections queue, do you have the tools you need to differentiate them and apply the correct treatments to different cohorts?
Coleções digitais: 7 coisas que podem fazer você ter mais sucesso
Digital collections isn't a new concept, but it has taken on additional relevance in the current economic environment. Here are some tips for success.
Top 3 Actions for Delinquency Management Alleviating Inflation Concerns
What prudent and responsible actions can we diligently deploy to face the potential fallout of inflation?
PSECU conquista lealdade e engajamento dos membros
Com comunicações omnicanal em todo o ciclo de vida do cliente
Best Practices for Strategy Design in Collections
Using Data, Tools and Analytic Techniques to Ensure Effective Collection Strategies
Debt Collection: Have We Learned the Lessons of the Last Crises?
While the current series of economic shocks may seem "unprecedented", there are clear lessons from past crises that should shape our collections strategies today
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