Leading Brazilian financial services provider
Empowering customers through advanced fraud management
Case Study
This success story showcases how a leading Latin American financial institution partnered with FICO to modernize fraud prevention and customer engagement. By integrating advanced fraud management with real-time omni-channel communication, the bank achieved a 78% reduction in fraud, 73% faster detection, and 76% fewer declined legitimate transactions.
- 78% fraud reduction achieved through integrated FICO fraud management and real-time customer engagement solutions for Latin American financial institution
- 73% faster fraud detection with unified data sources combining transactional, behavioral, and customer profile analytics across multiple channels
- 76% fewer legitimate transactions declined due to improved decision accuracy and automated customer confirmation messaging systems
- 70% reduction in customer service calls through omni-channel engagement capabilities enabling instant transaction verification via SMS, WhatsApp, and mobile apps
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