Octane
How Octane built an intelligent, digital-first collections strategy with FICO to achieve 99% resolution and scale effortlessly
Case Study
Octane, a leading U.S. powersports and recreation finance lender, partnered with FICO to replace a manual, agent-led collections approach with an intelligent, digital-first strategy. Using FICO's Omni-Channel Engagement Capability for Collections, Octane achieved a 99% digital auto-resolution rate, 98.7% total digital containment, and manages 2.4+ million automated interactions per month, all without growing their collections team.
By enhancing collections with FICO’s intelligent omni-channel customer communications capability, Octane achieved major gains in efficiency and early-stage performance:
- 99% digital auto-resolution rate across early-stage collections
- 98.7% total digital containment across all cases
- Managed increased delinquent volume, while maintaining a stable collections team
- 32% digital payments submitted within 24 hours of communication
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