2025 Consumer Survey: Netherlands Fraud, Identity and Digital Banking

You want to attract and onboard new customers and provide legitimate customers with experiences that delight, but at the same time you must also protect your organization, customers and the victims of identity theft from fraud. Read on for more insight from our consumer survey and to understand what your customers think about how you protect them.

• Top Priorities: Consumers are all about ease of use and top-notch fraud protection when picking a new account provider
• Fraud Concerns: Fraudsters stealing their identity is top of mind for consumers. How is your organization managing consumers' concern
• Digital Account Opening: Customers enjoy the  ease of digital account openings but will abandon if the process becomes too difficult. Finding a balance to between fraud protection and ease of use in the originations process is what seals the deal for customers.