From ordinary to optimized: Agility, performance, and customer satisfaction in collections
How the best collection operations view their purpose, determine what actions to take, communicate and interact with consumers, and evaluate their performance.
eBook
Collections organizations are trying to help large numbers of customers affected in different ways and with different underlying individual and household financial situations. To make more accurate risk assessments, create finer-grained segmentation, determine approprity treatments and engage in compassionate collection, you eed more data and analytic insights. Learn how adding optimization on the FICO Platform can help by simplifying decision complexity to make it easier to prioritize actions and focus resources.
You'll better understand how these three challenges influence success in collections:
- Scale to provide individual assistance to a large number of customers
- Significance of each collection action when it comes to the greater value to the business
- Speed of adaptation and corrections to your strategy
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