ANZ (The Australia and New Zealand Banking Group Limited)

ANZ (The Australia and New Zealand Banking Group Limited) has pioneered the introduction of a daily transaction score for more than 7 million consumers and SME customers in a bid to make more customer-centric decisions, improve customer retention, and give the bank a competitive edge. The analytics-driven, scoring-as-a-service offering uses FICO advanced analytics and is executed on FICO® Platform to deliver the required scale and computing power. By supplementing monthly scoring with daily customer scoring, driven by customer transaction data, ANZ has achieved a nearly 3,000% increase in scoring data. This enables ANZ to better understand customers and make more profitable credit risk decisions. The FICO AI and machine learning models look at 5 billion transactions made by ANZ customers every day over a 36-month period.

• Daily Transaction Scoring: ANZ introduced daily customer transaction scoring for over 7 million consumers and SMEs to enhance decision-making and retention.
• Massive Data Uplift: The initiative led to a nearly 3,000% increase in scoring data, significantly improving insight into customer behavior.
• Advanced AI at Scale: Leveraging FICO® Platform and AI models, ANZ analyzes 5 billion transactions daily to drive smarter, more profitable credit risk decisions.