BAC

 BAC's transition to FICO’s cloud platform, streamlining operations and enhancing financial service accessibility. BAC managed a 30% reduction in data submissions and expanded its product, Extrafinanciamiento, to represent 35% of its credit card portfolio, achieving an NPS of 93. This shift also improved customer engagement and financial inclusion for underserved populations.

• BAC successfully transitioned to FICO’s cloud platform, which enhanced its operational efficiency and decision-making capabilities.
• The transition resulted in a 30% reduction in data submissions, streamlining processes and reducing workload.
• Extrafinanciamiento, BAC’s premier product, grew to represent 35% of the bank’s credit card portfolio, showing significant adoption and customer satisfaction.
• The cloud transformation achieved a high Net Promoter Score (NPS) of 93, indicating exceptional customer satisfaction and loyalty.
• The digital transformation enabled BAC to enhance access to financial services for underserved populations, improving financial inclusion across Central America.