2023 Consumer Survey: Spain - Fraud, Identity, and Digital Banking - Spanish
What do your customers think about how financial services organizations manage fraud and identity verification?
eBook
You want to attract and onboard new customers and provide legitimate customers with experiences that delight, but at the same time, you must also protect your organization, customers, and the victims of identity theft from fraud. Read on for more insight from our consumer survey and to understand what your customers think about how you protect them.
- Could the fraud department be a secret weapon to attract new customers?
- Customers aren’t tolerant if their experience of identity verification is poor
- In a digital-first world, identity verification can’t get in the way of new business
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