Disrupt Collections: Next-Gen Optimization - FICO World 2024
Explore how advanced analytics can revolutionize debt collection by predicting customer behavior and optimizing treatment strategies.
Video
This session delves into balancing contact intensity, channels, and the tradeoffs between operational costs and portfolio performance to maximize efficiency and results.
Debt collection has become significantly more digital over the past years, providing organizations with scalability and cost benefits. However, the everlasting questions remain open: What is the right contact intensity for which customer? What is the right channel? What are the tradeoffs between operational costs and portfolio performance? In this session, we investigate how advanced analytics can help predict customer behavior, and how mathematical methods allow organizations to develop optimal treatment strategies, exploring and understanding tradeoffs between competing targets, such as operational costs, cash collected, and risk provisions.