Consumer Survey 2023 - Digital banking, customer preferences, and fraud controls

Innovative, next-generation onboarding is driving stellar growth for APAC's top-performing banks. They're consistently winning customers, persuading them to invest more, buy more, stay longer, and then bring their friends - friends who also become willing champions, advocates, and great lifelong customers. But success can be challenging. It hinges on delivering reliable, secure, and seamless customer service. Don't be one of the also-rans. Find out how to win a competitive advantage from informed insights and timely, low friction-fraud checks. 

• Understand how important good fraud protection is to your customers.
• Realize the impact difficult and time-consuming processes have on application abandonment.
• Find out which identity verification methods customers prefer and which they believe to be secure.
• Read about the attitudes to first-party fraud that could hit your bottom line.