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Toyota Financial Services | 2015 FICO Decision Management Award

17. November 2015

Toyota Financial Services Wins 2015 FICO Decision Management Award for Collections Treatment Optimization Program

Decision Management & Optimization 17. November 2015

SAN JOSE, Calif. — November 17, 2015

  • Panel of independent experts recognized Toyota for its use of FICO optimization solutions to help more than 1.600 customers avoid repossession and stay in their cars, and prevent 10.000 customers from reaching a stage of delinquency that would affect their credit.
  • Toyota Financial Services provides auto financing to over 4 million customers in the US.

Analytics software firm FICO (NYSE:FICO) today announced that Toyota Financial Services has been awarded the 2015 FICO Decision Management Award for Debt Management for its Collections Treatment Optimization (CTO) program. The Toyota CTO program integrates decision management, reporting and advanced analytics to provide a data-driven, scientific and customer-centric approach to collections. Im ersten Jahr half das CTO-Programm mehr als 1,6 Kunden dabei, die Wiederinbesitznahme ihres Autos zu vermeiden, und verhinderte, dass 10.000 Kunden in Rückstand gerieten, der ihre Kreditwürdigkeit beeinträchtigt hätte.

“Working with delinquent customers to keep them in their cars while working out payment options has helped Toyota avoid millions of dollars in losses,” said Jim Bander, national manager for decision science at Toyota Financial Services. “It’s a win for our customers, and a win for Toyota. Furthermore, it reduced our operating expense ratio by allowing Toyota to grow our portfolio by roughly nine percent, without adding collections headcount. This has also enabled us to tie future lending decisions to our collections abilities – putting more customers behind the wheel of a Toyota.”

Using FICO® Xpress Optimization Suite and FICO® Model Builder, Toyota Financial Services was able to bring statistical modeling, forecasting, predictive modeling and optimization into a single framework that allows the rapid simulation of multiple scenarios and then the deployment of an optimal strategy into production. The implementation divides customers into micro-segments based on risk, ensuring that the collection treatments are delivered individually, one customer at a time.

“The panel of judges was impressed by how Toyota Financial Services aligned its collections program with its corporate customer service philosophy,” said Philip Alexander, editor, Global Risk Regulator, one of the judges for the FICO Decision Management Awards. “Rather than a tactical approach to collections, they are pursuing a long-term vision: to keep their customers in their cars.”

About the Decision Management Awards
The 2015 Decision Management Awards are presented in six categories, reflecting the breadth of ways that businesses deploy decision management solutions: Analytic Excellence, Customer Onboarding and Management, Debt Management, Decision Management Innovation, Fraud Control and Regulatory Compliance.

A panel of independent judges evaluated nominations based upon measurable improvement in key metrics; demonstrated use of best practices; project scale, depth and breadth; and innovative uses of technology. This year's judges included:

  • Philip Alexander, Editor, Global Risk Regulator Magazine
  • Michael Versace, Global Research Director, IDC
  • Joel Wells, Director Application Development, Discover Financial Services
  • Michael Wu, Chief Scientist, Lithium Technologies

Winners will also receive recognition at FICO® World, which will be held in Washington, D.C., from April 26-29, 2016. Winning implementations will be featured in conference activities.

Über FICO
FICO (NYSE: FICO) ist ein führender Anbieter von Predictive Analytics und Softwarelösungen für Entscheidungsmanagement, das Unternehmen in über 90 Ländern dabei unterstützt, bessere Entscheidungen zu treffen, um Wachstum, Profitabilität und Kundenzufriedenheit zu steigern. Der zukunftsweisende Einsatz von Big Data und mathematischen Algorithmen zur Erstellung von Prognosen zum Kundenverhalten hat ganze Branchen grundlegend gewandelt. Die Analytics-Softwarelösungen und -Tools von FICO werden in den verschiedensten Branchen verwendet, um Risiken und Betrugsfälle zu verringern, profitablere Kundenbeziehungen aufzubauen, Abläufe zu optimieren und strenge regulatorische Vorgaben zu erfüllen. Many of our products reach industry-wide adoption. These include the FICO® Score, the standard measure of consumer credit risk in the United States. FICO-Lösungen integrieren Open-Source-Standards und Cloud Computing, um so maximale Flexibilität und schnelle Bereitstellung zu ermöglichen und Kosten zu reduzieren. Das Unternehmen hilft Millionen von Menschen dabei, ihren persönlichen Kreditstatus zu verwalten. FICO: Make every decision count™. Learn more at www.fico.com.

For FICO news and media resources, visit www.fico.com/news.

FICO and “Make every decision count” are trademarks or registered trademarks of Fair Isaac Corporation in the United States and in other countries.

Newsroom-Kontakte

Greg Jawski
Amerika

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Darcy Sullivan
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