The retirement cliff is coming for your claims experts: what you need to do
The global forecast for P&C claims looks bleak — with insurers seeking smarter and faster claims decisions, it’s the worst possible time for your most experienced people to be hitting the exits
Executive Brief
The knowledge and experience of your best claims experts is irreplaceable, but it is not irreplicable
Five actions insurers should be taking right now:
- Codify and memorialize
- Unify and mobilize
- Optimize and maximize
- Simulate and optimize claims management
- Nurture and manage
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