Banco digital: humanizando a experiência do cliente
While pursuing digital banking, banks have the opportunity – nay, the imperative – to focus on humanizing the customer experience, and be personable in impersonal channels
The most popular posts in our Customer Development category dealt with credit card payments, open banking, trends for financial services and small business lending
The 5 top posts last year dealt with digital transformation in insurance, automated originations, responsible AI, model governance and, strangely enough, movies!
Os 5 principais tópicos de fraude e crime financeiro de 2021
Our most popular fraud and financial crime posts explored trade-based money laundering, non-fungible tokens, buy now pay later scams, courier scams and good old credit card fraud
Gerenciamento de fraude empresarial: últimas tendências e tecnologia
Sidhartha Dash of Chartis Research joins me for a video conversation on enterprise fraud management challenges, from technology convergence to explainability
Os 11 mandamentos do banco digital: a jornada do cliente
Great technology can’t replace an obsessive focus on and knowledge of your customers - which is why digital banking is really about insights and customer experience
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