North American Financial Services Company
Empowering collection success through personalized, omni-channel engagement.
Case Study
FICO® Platform's Omni-Channel Engagement Capability for Collections transforms traditional phone-based collections with digital-first, personalized outreach via SMS, email, and self-service tools. This solution increases payment rates, reduces loan resolution time, and improves borrower engagement while decreasing operational costs for financial institutions.
- Early delinquency resolution improves with preferred channel targeting
- Omni-channel approach reduces loan resolution time and increases payment rates
- Personalized outreach drives higher engagement across all communication channels
- Digital channels outperform traditional phone collections with younger borrowers
- Self-service tools decrease staffing needs while improving borrower convenience
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