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De lo ordinario a lo optimizado: agilidad, rendimiento y satisfacción del cliente en los recobros

How the best collection operations view their purpose, determine what actions to take, communicate and interact with consumers, and evaluate their performance.

How to Turn UK’s Consumer Duty Compliance to Your Advantage

With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge

Hyper-Personalization Survey Highlights Boardrooms' Blind Spots

New study from Forrester shows the value of hyper-personalization and the gaps businesses face today
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Comunicaciones omnicanal

5 Ways to Help your Financial Institutions Increase Their Collection Effectiveness
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Por qué la compasión en los recobros no se acabará luego del COVID

FICO, Temenos and NASA Federal Credit Union discuss COVID's impact on collections
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Comunicaciones con los clientes de FICO

Le ayudamos a llegar a los clientes justos, en el momento justo y en el canal justo para ayudarles a solucionar problemas automáticamente.

Top 5 2023 Trends Redefining Banking Today

FICO’s 2023 Trends Report reveals what’s impacting the financial services industry
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FICO® Customer Communication Services for Fraud

Low-friction, high-security fraud checks

Pre-Delinquency Measures for Financially Vulnerable Customers

How well individuals respond to pre-delinquency measures often hinges on the strategies lenders use to engage with them

Top 5 Debt Collection Posts of 2022: Crisis and Opportunity

As more people enter the collections queue due to rising costs and economic wobbles, our collections experts share their tips for early collections, digital approaches and more
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Nuevas fronteras en el sector de los recobros

Unlocking the potential of omni-channel communications

Top 5 Decision Management Posts of 2022: AI and Digital Jane

From diversity in AI to the film Highlander to transformative banking experiences, these decision management topics pointed the way to the future

Agile Collections Strategies Can Protect Loyalty in Tough Times

As economic victims swell the collections queue, do you have the tools you need to differentiate them and apply the correct treatments to different cohorts?

Recobros digitales: 7 cosas que pueden hacerte más exitoso

Digital collections isn't a new concept, but it has taken on additional relevance in the current economic environment. Here are some tips for success.

Top 3 Actions for Delinquency Management Alleviating Inflation Concerns

What prudent and responsible actions can we diligently deploy to face the potential fallout of inflation?

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