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Payment Holidays: New Tool for Managing the Surge

Automated communications tools can help customers get payment relief faster

Debt Collection and COVID-19: What Past Crises Can Teach Us

Lessons learned from the last recession can help debt collectors now - but there are also important differences to understand

SPDB Credit Card Centre Automates Early Collections

Shanghai Pudong Development Bank (SPDB) Credit Card Centre (CCC), has used FICO® Customer Communication Services (CCS) to boost collections performance while driving down costs.

How Santander Polska Automated Collections - and Won

Santander Bank Polska has achieved a 160 percent uplift in automated collections since using FICO® Customer Communication Services to execute multi-channel customer communications.

Cómo funciona la optimización de reestructuración de préstamos

Loan restructure optimization uses mathematical optimization to identify which customers should receive a restructure of...

Video: Metrobank Card Deploys Intelligent Collections

FICO® Customer Communication Services (CCS) used to automate collections and achieve scale

Toyota Financial Drives “Data Science for Good” with FICO Analytics

“Going into debt collections is a hard time for a lot of people, but our goal is to respect them throughout the process and to keep them as Toyota and Lexus drivers."
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