Leading telecom and cable provider
Top US provider increases payment arrangements nearly 40%, while reducing costs more than $2Million.
Case Study
Client: Leading US telecommunications and cable provider
Challenge: Implement automated solution to seamlessly enable customers to self-select preferred communication channels.
Solution: FICO® Customer Communication Services
Results: Increased payment arrangements by nearly 40%, reduced operating costs by more than US$2 million and eliminated the need for live agents to address early-stage collections, while continually improving customer experience.
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