2024 Scams Impact Survey: UK
FICO's second annual consumer survey examining the impact of real-time payments and authorized push payment (APP) fraud/scams in the UK.
eBook
In July 2024, FICO surveyed 1000 consumers in the UK to understand the impact of real-time payments (RTP) and associated scams. With insights into the depth and breadth of RTP use in the UK, as well as the level of scam outreach and losses reported by consumers, this piece explores how banks can address consumer expectations with better fraud detection systems, real-time communications, and diverse outreach tactics. Download this eBook to learn:
- The scope of scam impact in the UK
- What UK customers expect to help protect them from scams
- How customers want banks to communicate with them
- What customers will do when they are dissatisfied
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