Digital communications bring convenience, efficiency, and satisfaction to auto finance companies

The auto industry is undergoing a dramatic change as digitization shifts a previously time-consuming, manual, in-person experience to one of greater convenience and efficiency. Digital communications are a big part of this transformation. FICO® Customer Communication Services offers dealers and lenders throughout the auto ecosystem the ability to digitally engage with customers throughout the lifecycle — from onboarding and origination to customer engagement and collections — there are numerous touchpoints that benefit from digital communication. By connecting to FICO® Platform, an auto organization can optimize its communication strategy to ensure the organization's touchpoints adhere to customer preferences, apply machine learning analytics for more personalized experiences, and execute rules into decision making for a more consistent and satisfying experience.