Digital Collection as a Catalyst, Break Out Session Recording - FICO World 2024

Discover how to future-proof your Collections & Recovery operations with insights from FICO global experts. Learn how empathy and advanced predictive analytics can enhance recovery outcomes, maintain valuable customer relationships, and achieve significant operational savings.

The need for future-proofing C&R operations has never been more critical, especially during economic downturns. This presentation, led by FICO global experts, will explore the pivotal role of empathy in customer interactions, emphasizing the importance of a customer-centric approach that can enhance recovery outcomes and maintain valuable relationships. We explore how tailored collection methods, driven by advanced predictive analytics, can optimize recovery rates while minimizing operational costs. Drawing from real-world examples, we highlight the operational savings and financial benefits achieved by organizations that have integrated advanced predictive analytics into their C&R processes.