How Lloyds Banking Group Uses FICO Platform to Say Yes to More Customers

FICO Platform enables Lloyds Banking Group to impact one out of two households in the UK and delight its customers. The bank is on a journey to migrate to the cloud as its foundational technology, which supports automation across the bank. Lloyds Banking Group, with FICO Platform, has the capabilities to be agile and scale up quickly to new verticals or opportunities in the market.

Ian Rockliffe, the Head of Consumer Credit Risk Transformation at Lloyds Banking Group, said, "When we say yes, we have the ability to influence one out of every two households in the UK.” The bank is committed to innovating and enhancing customer experiences. Lloyds Banking Group uses the "best data, best technology, and the best culture and people," as Rockliffe states, to not only meet but exceed customer expectations in a dynamic financial environment. 

Lloyds is committed to being accessible and supportive, adapting to the evolving needs of modern consumers. According to Rockliffe, one of the bank's mottos is "Be by your side," emphasizing the bank's flexible approach to customer service across multiple channels, including in-branch, online, and mobile banking, ensuring a consistent and supportive banking experience. 

The bank is on a technology journey, moving to FICO Platform in the cloud. This transformation is part of the bank's broader strategy to leverage cloud technology to enhance scalability and agility, enabling them to swiftly adapt to new market demands and opportunities.