SWBC recognizes 70% automated resolution with FICO Customer Communications Services
Learn how the rollout out brought a state-of-the-art omnichannel communication solution for first party debt collections to financial institutions of all asset sizes.
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SWBC is an international financial services company, providing products and services to help businesses, families, and financial institutions meet some of their most critical goals.
In recent years, the results SWBC achieved using their traditional collection calling solutions were experiencing degradation. They were facing the challenge of upgrading their outdated business model and modernizing it to make it more relevant and appealing to existing clients while attracting new ones.
SWBC decided to deploy FICO’s Customer Communication Services Risk Intervention Manager. Learn how the rollout out brought a state-of-the-art omnichannel communication solution for first party debt collections to financial institutions of all asset sizes. Financial institutions from less than $100 million to over $50 billion using SWBC for their digital-first communication strategies.