Digital Customer Communications and COVID-19
Collections teams are now responsible for more customers than ever — are they ready?
Top 5 Fraud Manager Considerations During COVID-19
Being nimble and awake to the rapid changes occurring to bank fraud will be essential.
How Is COVID-19 Impacting IFRS 9?
Practical steps and a look at the impact COVID-19 is having on IFRS 9 for collections and recoveries
Debt Collection and COVID-19: Why a Vision Matters
Taking a forward-looking approach to debt management can help us manage the current crisis
The 2500-Year-Old, USD 900 Billion Lesson Haunting Digital Transformation
Despite spending more than a trillion dollars, 70 % of corporate Digital Transformation projects are coming up short
Successfully Navigating Debt Collection and Recovery for the Next Ten Years
The path Is digital.
How COVID-19 Consumer Spend Is Changing Risk Decisions
Transaction Data Changes Inform New Credit Decisions in Australia and New Zealand
FICO Digital Banking Study: Customer Experience and Fraud Protection
FICO commissioned an independent survey of 5.000 people across 10 countries, find out what customers really think of digital account opening and fraud protection
How to Make Branch Collections Work in the Crisis – Don’t Dial Manually!
If you're pursuing branch collections, use your branch staff as wisely as you use your core collection team - and that means automation
FICO Digital Banking Study: Security and Authentication in a Digital World
FICO commissioned an independent survey of 5.000 people over 10 countries, find out how consumers feel about online banking security and biometrics
Inteligencia artificial: conserve la ética, explicabilidad y eficiencia
En una serie en IoT Agenda de TechTarget, hablo sobre las 3 E de la inteligencia artificial: ética, explicabilidad y eficiencia.
Identity Verification for Telcos: Are Selfies Enough?
In today's fully digital environment, it's more important than ever to improve identity verification and validation processes for customer onboarding and management
La balada del pequeño banquero: la experiencia de un prestamista de la SBA con préstamos PPP
Cómo un banco comunitario prestaba servicios a las pequeñas empresas y prevalecía el proceso manual
Education Optimization: ACT Delivers Millions of Individualized College Exams in Record Time
ACT has reduced the time required to assemble test forms from 2-4 weeks to 2 days
It’s OK, Boomer: Pondering P2P Payments and How to Fight Fraud
In a world where even "old" Boomers are making P2P payments, how can consumers protect themselves from fraud, and what are banks doing to protect their customers?
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