Collections Post-Pandemic: Re-thinking the Business of Collections
Rather than simply returning to business-as-usual, organizations can use this as an opportunity to re-invent themselves.
Cómo empezar a converger la gestión de fraudes y delitos financieros
Tres consejos prácticos para las instituciones que quieren mejorar su gestión de fraudes y delitos financieros
Debt Collection and COVID-19: A Phased Approach
Omnichannel communications is critically important to debt collection in the era of COVID-19
4 Ways to Create a Better Customer Experience in Fraud
Here are 4 lessons in how to create a better fraud experience for customers - based on a terrible experience
Debt Collection and COVID-19: Assessing Affordability
Helping customers get through the current crisis demands a new approach to assessing income, expenditure and affordability
Convergencia de fraude y delito financiero: ¡ya está aquí!
Four key challenges are driving financial institutions to bring fraud and financial crime management together
Digital Customer Communications and COVID-19
Collections teams are now responsible for more customers than ever — are they ready?
Top 5 Fraud Manager Considerations During COVID-19
Being nimble and awake to the rapid changes occurring to bank fraud will be essential.
How Is COVID-19 Impacting IFRS 9?
Practical steps and a look at the impact COVID-19 is having on IFRS 9 for collections and recoveries
Debt Collection and COVID-19: Why a Vision Matters
Taking a forward-looking approach to debt management can help us manage the current crisis
The 2500-Year-Old, USD 900 Billion Lesson Haunting Digital Transformation
Despite spending more than a trillion dollars, 70 % of corporate Digital Transformation projects are coming up short
How COVID-19 Consumer Spend Is Changing Risk Decisions
Transaction Data Changes Inform New Credit Decisions in Australia and New Zealand
How to Make Branch Collections Work in the Crisis – Don’t Dial Manually!
If you're pursuing branch collections, use your branch staff as wisely as you use your core collection team - and that means automation
Inteligencia artificial: conserve la ética, explicabilidad y eficiencia
En una serie en IoT Agenda de TechTarget, hablo sobre las 3 E de la inteligencia artificial: ética, explicabilidad y eficiencia.
Identity Verification for Telcos: Are Selfies Enough?
In today's fully digital environment, it's more important than ever to improve identity verification and validation processes for customer onboarding and management
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