Banca
Cree experiencias personalizadas y agradables para los clientes para establecer relaciones rentables a largo plazo, todo ello impulsado por la analítica y la toma de decisiones de IA/ML.
Contacto y comunicación
Intelligent, automated, and digital omni-channel customer communications built for the modern enterprise.
Right time. Right channel. Right message. Every time.
Deliver hyper-personalized experiences by engaging with customers exactly when they need you, with messaging that resonates through their preferred channels.
2+ billion
customer interactions, annually
100+
patents in artificial intelligence amachine learning, backed by seven decades of pioneering innovation
30+ years
of deep domain expertise across each customer lifecycle stage
Perspectiva general
Revolutionize customer expectations with intelligent, digital omni-channel engagement
Customer communications are no longer just messages - they're conversations. Today's customers expect interactions that are personal, timely, and convenient. Each touchpoint is a chance to engage in a more meaningful way. With automated, context-aware engagement, every interaction can feel connected and relevant across the customer journey. Bringing customer insights and responses together helps break down silos and create a fuller view of each customer so messages land better, decisions get smarter, and relationships grow stronger.
FICO® Platform – Omni-Channel Engagement Capability
FICO's Omni-Channel Engagement Capability delivers automated, personalized, and contextual communications that make customer engagement more seamless and effective - enabling more self-service for faster resolution. Enhance your customer engagement by developing and deploying communication strategies without IT dependencies, and adapt quickly as market, customer, and regulatory conditions evolve - all while reducing operational costs, protecting revenue, and driving sustainable growth. Modernize communications with a comprehensive platform that eliminates the need to stitch together fragmented data from multiple systems, providing a complete customer view to design strategies, measure results, and continuously improve customer experiences.
Turn every customer touchpoint into an opportunity to build loyalty, reduce risk, and drive results.
With FICO® Platform - Omni-Channel Engagement Capability, you can:
Go beyond reactive. Turn every touchpoint into a proactive loyalty-building opportunity with a solution that enables personalized, context-aware communications that ensure precise timing, channel selection, and messaging. Our responsible AI virtual agents with built-in guardrails deliver consistent, compliant conversations required in regulated industries.
Protect and engage customers across all lifecycle moments — from fraud prevention and account management to service updates and payment communications — with timely, accurate messaging that delivers a clear path to resolution with every interaction.
By making effective communications the primary gateway for customer engagement, you can reduce fraud losses, lower collections rollover, improve cure rates, increase conversion and retention, and build lasting customer trust.
Insights from every customer interaction across the entire lifecycle enable departments to coordinate seamlessly and deliver consistent, on-brand engagements through superior customer experiences.
"We were able to respond to customers in an unprecedented way during their hour of need. The flexibility of the solution meant that video messages and self-service options could be turned around the same day. We could also use the two-way communication to better assess who needed help and who was unaffected, rather than using a blanket approach such as a uniform treatment by postcode."
Steven Horbury, Credit and Affordability Head of Customer OperationsCómo funciona
Vea cómo puede hacer realidad sus objetivos comerciales y superar los desafíos más difíciles con una capacidad en la que confían las organizaciones líderes de todo el mundo.
Engage conversationally across any mix of channels.
- Ofrezca a los clientes la opción de participar en los canales que mejor les funcionen, cuando y donde quieran.
- Leverage generative AI virtual agents and two-way communications that transform static messaging into interactive engagement with real-time responses and self-service options.
- Build customized communication strategies around real-time data, client preferences, regulatory requirements, market conditions, and consumer behavior with the integration of rules-based logic, multistep workflows, predictive models, and machine learning.
Seamlessly integrate omni-channel experiences across mobile apps, SMS/RCS, email, IVR, phone, self-service portals, and more. Beyond conversation continuity across channels, communication sequences are orchestrated for time-sensitive situations. Outcomes automatically influence subsequent actions to maximize customer reach and effectiveness.
Give business users full control of communications strategies — designing, managing, and automating complex and sophisticated workflows with the governance and scale enterprises demand.
Adapt quickly with no and low-code tools that lets business users modify, simulate, and deploy communications strategies as conditions change — without IT dependencies.
Built-in regulatory frameworks ensure compliance across jurisdictions, with automated governance, monitoring, and comprehensive audit trails — without slowing innovation.
Customer communications for the modern enterprise
Our next-generation approach combines industry-leading AI decisioning with best-in-class customer communications to transform every interaction into connected experiences. Harness value from every touchpoint and leverage shared, dynamic insights across your entire decisioning landscape.
Por qué FICO
Exceed rising customer expectations and meet business goals with the most advanced customer communications available.
FICO uniquely delivers comprehensive customer communications - from hyper-personalization to omni-channel orchestration. Our unified intelligence approach provides complete visibility across all interactions, ensuring consistent, timely, and relevant messaging throughout the customer lifecycle.
Soluciones
Aprenda cómo las soluciones de FICO pueden capacitarlo para tomar decisiones más inteligentes y personalizadas, agilizar las operaciones y mejorar la experiencia del cliente.
Recobro y recuperación
Decisiones centradas en el cliente para mejorar la eficiencia, la eficacia, el cumplimiento y la satisfacción del cliente de recobros y recuperaciones.
Comunicaciones con los clientes para recobros
Resuelva más deudas con la comunicación omnicanal infundida con IA.
Comunicaciones con los clientes para gestión de clientes
Cree una comunicación fluida a lo largo de todo el recorrido del cliente con una única solución de plataforma empresarial.
Comunicaciones con los clientes para empresas
Gestión inteligente de la comunicación digital con el cliente durante todo el ciclo de vida del cliente.
Comunicaciones con los clientes para casos de fraudes
Una solución de gestión de comunicación digital omnicanal inteligente con el cliente para una resolución de alertas de fraude de baja fricción y seguridad.
Innovaciones relacionadas con el fraude de empresa
Más de 30 años de innovación continua y comprobada en la lucha contra el fraude, impulsada por la inteligencia artificial y el aprendizaje automático.
Admisiones
Abra más cuentas, retenga y aumente su base de clientes sin aumentar la exposición al riesgo.
Gestión de clientes
Las necesidades de sus clientes pueden cambiar en un instante. Monitoree los cambios y desarrolle vistas de 360 grados del cliente en tiempo real sobre el rendimiento de la cuenta con la tecnología avanzada de gestión de clientes de FICO.
Comunicaciones con los clientes para admisiones
Intelligent, automated, digital omni-channel communications for low-friction, high-conversion customer acquisition.
Industrias
Con 60+ años de trabajo pionero en analítica predictiva e inteligencia artificial, FICO impulsa a industrias de todo el mundo con la ciencia más avanzada disponible.
Agencias de recobro
Llegue a más clientes con menos agentes, utilizando estrategias de cobro de deudas digitales centradas en el cliente.
Asistencia sanitaria
Automatización de seguros de asistencia sanitaria que impulsa decisiones y beneficios más inteligentes, rápidos y perspicaces para pacientes, proveedores y pagadores.
Seguro
Automatización de seguros que impulsa estrategias y decisiones más inteligentes, rápidas y rentables para los asegurados.
Manufactura
Genere más valor y mayor eficiencia optimizando sus operaciones de manufactura.
Venta al por menor y comercio electrónico
Satisfaga las necesidades del cliente "siempre activo" optimizando el recorrido del cliente minorista.
Telecomunicaciones, Medios y Entretenimiento
El sector de las telecomunicaciones evoluciona, se transforma y crece continuamente a una velocidad sin precedentes para satisfacer la creciente demanda de los consumidores de cada vez más servicios en nuestro mundo cada vez más conectado.
Transporte
Impulse el crecimiento del negocio y la satisfacción del cliente con información analítica líder en la industria.
Reach the right customer at the right time and the right channel
Are you ready to assess your potential customer needs and grow your business with intelligent, automated, and digital omni-channel engagement?
