Interactive Virtual Agent Boosts Collections Success
Understand the role of new advances in omnichannel engagement and the development of virtual agents to enhance collections' successs
Executive Brief
When it comes to communications, customer preferences are changing - and so are the options available to agencies collecting debt. When consent is in place, the auto- or direct- dialed telephone collection groups have relied on for decades have been joined by a powerful new technology: Interactive virtual agents. This software serves as an online customer service representative, engaging consumers in interactive, automated, omnichannel communications in a self-service environment.
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