While a contact-free period makes sense from a customer experience point of view, a balance needs to be struck between this and fraud detection and prevention.
Estas perspectivas han ayudado a algunos de nuestros clientes a desarrollar un enfoque holístico para toda la empresa en cuanto a gestión de fraudes del siglo XXI.
How a Bad Decision Process Ruins Customer Experience
Let's look at customer experience scenarios that can be improved by advanced analytics and how CSPs could and should take a more customer-led approach.
In this short series I’ll explore how this trend toward customer experience is underpinned by data, advanced analytics and connecting customer decisions across the lifecycle to optimise revenues.
UK Cards: Signs of Debt Stress in Accounts 1-5 Years Old
In reviewing our data from the FICO Benchmarking Service, for users of FICO TRIAD Customer Manager, I saw some interesting long-term trends and some signs of potential debt stress, particularly among accounts 1-5 years on book.
This blog explores the role credit scores have in the mortgage lending and automated underwriting process. This is particularly important for conforming mortgages or mortgages sold to government-sponsored enterprises (GSEs).
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