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    Michael Magaard

    Michael Magaard

    All posts by Michael Magaard

    Vice President for Customer Communication Services at FICO and overseeing the North American market, Michael helps organizations navigate their way in the digital world. He is the conduit for executing omnichannel communications in a variety of industries, including banks and credit unions, auto, retail, healthcare and government.

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    • Successfully Navigating Debt Collection and Recovery for the Next Ten Years Successfully Navigating Debt Collection and Recovery for the Next Ten Years
      Successfully Navigating Debt Collection and Recovery for the Next Ten Years
      May 14, 2020
      Debt Collection & Recovery

      Smart, ongoing customer communication matters. Especially when it comes to collecting debt. And as we’re all learning, much more during a pandemic. I’m a communications guy through and through, with 25 years helping organizations create powerful communication strategies. I get a lot of questions about the digital transformation. Today, I’ll share insights I’ve lear…

      Michael Magaard by Michael Magaard
    • Relieving the Call Center Relieving the Call Center
      Relieving the Call Center
      April 13, 2020
      Debt Collection & Recovery

      As the COVID-19 virus has spread around the world, we can practically track its movement by the surging inbound call volumes to collection operations. Call centers in Asia, Europe and now North America have seen volumes 10 times normal or higher. Their ability to smoothly handle this surging volume is greatly affected by whether they have intelligent, automated omnich…

      Michael Magaard by Michael Magaard
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