Can Fraud Alerts Raise Customer Loyalty?
For most people, being contacted by a bank about potential fraud isn't a wonderful experience—but it can be if it’s ...
Doug Clare
Doug Clare was Vice President of Product Management at FICO.
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EMV Adoption: Don’t Go It Alone
I’ve been blogging about the forthcoming EMV adoption in the
US. EMV is the global standard for credit and debit card ...
EMV Adoption in the US: Fraud Fallout?
Adoption of the EMV (Europay, Mastercard, Visa) technology
standard by
US issuers now seems inevitable, with America...
Adeptra Acquisition Promises Full-Cycle Decision Management
This morning, we announced that FICO is acquiring Adeptra, a leader in customer engagement and risk intervention solutio...
The hidden cost of free WiFi
Free WiFi is now a given in many public spaces such as coffee shops, airports and hotel lobbies. Most people don’t think...
Chip and PIN in the US?
For years, UK banks and their customers have had a leg up on Americans when it comes to avoiding certain common types of...
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