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    Huw Vaughan

    Huw Vaughan

    All posts by Huw Vaughan

    Huw Vaughan has accumulated over 35 years’ experience leading, developing and optimising Collections and Recoveries operations across a range of large blue-chip organisations, including Barclays and GE Money. Huw has been with FICO for five years and is currently the Senior Business Consultant for FICO’s Customer Communication Service team specialising in the automation and digitisation of collections operations. He works closely with new clients to help them successfully implement CCS into their operations and with existing clients to help them optimise the performance of CCS.

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    • Operational Resilience in Collections – Will You Meet the FCA’s Standards? Operational Resilience in Collections – Will You Meet the FCA’s Standards?
      Operational Resilience in Collections – Will You Meet the FCA’s Standards?
      July 13, 2020
      Debt Collection & Recovery

      Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. Amongst the many valuable articles that have been published duri…

      Huw Vaughan by Huw Vaughan
    • Debt Collection and COVID-19: Why a Vision Matters Debt Collection and COVID-19: Why a Vision Matters
      Debt Collection and COVID-19: Why a Vision Matters
      May 14, 2020
      Debt Collection & Recovery

      If, like me, you have been lucky enough to have continued working during the lockdown period, you have probably never been busier. No early morning virtual workouts or goat yoga for me, nor binge-watching Tiger King. However, I have managed to get hooked on BBC2’s Make Your Home Perfect, which in a roundabout way led me to this quote from architect Frank Lloyd Wright,…

      Huw Vaughan by Huw Vaughan
    • Does Your Omnichannel Strategy Match What Customers Want? Does Your Omnichannel Strategy Match What Customers Want?
      Does Your Omnichannel Strategy Match What Customers Want?
      November 21, 2017
      Debt Collection & Recovery

      In a world of “digital enablers” — Web capability, mobile apps, VOIP telephony, payment tokenisation, etc. — you would think that omnichannel would be easy. You would think that joining a few customer contact channels, just voice, SMS, email, web, automated payments, app and a couple more, would be quite straightforward. The reality, of course, is very different. The…

      Huw Vaughan by Huw Vaughan
    • Collections Managers — Do You Have “Willful Blindness”? Collections Managers — Do You Have “Willful Blindness”?
      Collections Managers — Do You Have “Willful Blindness”?
      October 19, 2017
      Debt Collection & Recovery

      In the book Willful Blindness, Margaret Heffernan explains what happens when we choose to ignore the obvious. It’s a fascinating look at why it’s so easy to ignore what’s right in front of our eyes — and I’m afraid that I see many examples right here in the UK credit industry. Now, I’m not suggesting that the majority of credit grantors are negligent, and bury their…

      Huw Vaughan by Huw Vaughan
    • IFRS 9: Three Critical Areas of Focus for Collectors IFRS 9: Three Critical Areas of Focus for Collectors
      IFRS 9: Three Critical Areas of Focus for Collectors
      May 15, 2017
      Debt Collection & Recovery

      My colleague Bruce Curry recently published a blog on “IFRS 9 & Collections – The 31 Day Time Bomb”. During my various client interactions, I can see that many businesses are developing and testing the impairment models that will give them a good understanding on the financial impacts that the new standard will have on their balance sheet performance, but the oper…

      Huw Vaughan by Huw Vaughan
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