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    Huw Vaughan

    Huw Vaughan

    All posts by Huw Vaughan

    Huw Vaughan is a senior consultant at FICO, supporting clients across EMEA with their collections and recovery contact strategies. Huw has been with FICO for 3 years previiously held a number of senior positions, all in collections and recoveries, with Phillips & Cohen, Barclays Bank and GE Money.

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    • Does Your Omnichannel Strategy Match What Customers Want? Does Your Omnichannel Strategy Match What Customers Want?
      Does Your Omnichannel Strategy Match What Customers Want?
      November 21, 2017
      Debt Collection & Recovery

      In a world of “digital enablers” — Web capability, mobile apps, VOIP telephony, payment tokenisation, etc. — you would think that omnichannel would be easy. You would think that joining a few customer contact channels, just voice, SMS, email, web, automated payments, app and a couple more, would be quite straightforward. The reality, of course, is very different. The…

      Huw Vaughan by Huw Vaughan
    • Collections Managers — Do You Have “Willful Blindness”? Collections Managers — Do You Have “Willful Blindness”?
      Collections Managers — Do You Have “Willful Blindness”?
      October 19, 2017
      Debt Collection & Recovery

      In the book Willful Blindness, Margaret Heffernan explains what happens when we choose to ignore the obvious. It’s a fascinating look at why it’s so easy to ignore what’s right in front of our eyes — and I’m afraid that I see many examples right here in the UK credit industry. Now, I’m not suggesting that the majority of credit grantors are negligent, and bury their…

      Huw Vaughan by Huw Vaughan
    • IFRS 9: Three Critical Areas of Focus for Collectors IFRS 9: Three Critical Areas of Focus for Collectors
      IFRS 9: Three Critical Areas of Focus for Collectors
      May 15, 2017
      Debt Collection & Recovery

      My colleague Bruce Curry recently published a blog on “IFRS 9 & Collections – The 31 Day Time Bomb”. During my various client interactions, I can see that many businesses are developing and testing the impairment models that will give them a good understanding on the financial impacts that the new standard will have on their balance sheet performance, but the oper…

      Huw Vaughan by Huw Vaughan
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