Matt Cox

Prestigious EMEA Credit Awards program recognizes leading technology providers and praiseworthy customer implementations in financial services

FICO survey demonstrates the importance of fraud protection to today’s customers and the need to effectively balance security with convenience

Moving from separate systems to a single platform, and using omnichannel communications, are keys to improving both risk and fraud management

Siloes between your application fraud management and originations teams can create customer experience problems and increase losses - here are some ways to break through the siloes

Barriers between functions create credit risk and fraud exposure and lead to poor customer experiences and reduced business growth

These fraud trends will define 2024 as financial institutions look to enhance security and protect the customer experience

The drive to reduce technical debt from disconnected legacy systems is leading banks to enterprise decision platforms - with benefits for IT, the commercial team and consumers

The rise of 'tap & go' payments during the pandemic increased fraud risk - here's what lenders can do to mitigate contactless payments fraud

From banks to telcos to debt collection agencies, what looks like unrecoverable bad debt may in fact be first-party fraud

Done right, hyper-personalization is the key to some major challenges faced by fraud departments, transforming customer experience and fraud controls

As the EU works on an AI Act, FICO research suggests that banks are expanding their use of AI but not necessarily focused on responsible AI

As the PSR’s response to authorized push payment fraud moves towards becoming law, what will the results be? Will there be unintended consequences? And what can banks do?