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Straight Talk on Effective Collection Practices at FICO World

Guest blogger: Anthony Travagline, FICO

When’s the last time you heard from seasoned professionals at major European banks who really “walk the walk” when it comes to outstanding collections and recovery?

There’s an opportunity to do exactly this at FICO World next month.

Until recently, I headed Nordic collections for EnterCard, and now I have joined the collections team at FICO. I’ll be joined for my presentation at FICO World by Robert Pikula, Head of Recovery and Asset Restructuring at Bank Zachodni WBK SA, part of the Santander Group.

In our panel presentation, "Collection Platform Success in a Transitioning Economy," we’ll talk about collection success in the midst of changing consumer behaviors, the role a highly automated, end-to-end process plays, controlling losses through responsible lending and responding to evolving, rigid compliance standards.

Both Robert and I have implemented strategies coupled with technology to meet the challenges faced by financial institutions in their respective markets. We understand the challenges of meeting bottom-line goals while complying with rigid regulations.

We’re including plenty of Q&A and plan for an active information exchange between presenters and audience members. If you’d like, send your questions pre-session to my attention at and we’ll do our best to address these while we’re together.

Robert and I look forward to an engaging session and we hope to see you in San Diego! To register for FICO world, go to

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