The COVID pandemic has sped up digital transformation (DX) for financial institutions, from banks to insurance providers. Facing a torrent of applicants for digital accounts, and with branches shut down or at reduced capacity, every financial institution must now have the means to onboard new customers via web or mobile and provide great apps for banking, payments, financial management and more. DX has suddenly become an urgent need. Yet if responding to new market imperatives causes your organization to focus exclusively on building digital channels, products, and services, you’re setting your sights too narrowly. Take this approach, and you could end up continuing to play digital catch-up, while disappointing both customer expectations and DX ROI targets. Even worse, you will also miss on potential digital growth opportunities. Download this FICO Whitepaper to learn more.
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