Brazilian digital bank

A Brazilian digital bank modernized fraud prevention using FICO Falcon Fraud Manager and Omni-Channel Engagement. Results: blocked $3.5M in suspicious payments, cut fraud declines by 87%, boosted customer contact rates from 23% to 96%, reduced operational alerts by 76%, and redirected 70% of costs to strategic fraud work.

• Enhanced fraud detection accuracy - Integrated FICO® Falcon® Intelligence Network for predictive fraud scores, enabling earlier and more accurate identification of third-party and scam-related fraud 
• Improved customer experience - Achieved higher satisfaction through reduced friction and faster resolution, minimizing disruptions to legitimate customer activity
• Streamlined operations - Simplified workflows and optimized team efficiency, replacing strained resources and complex processes with agile deployment capabilities 
• Scalable infrastructure - Centralized fraud prevention across entire portfolio including retail banking, credit/debit cards, and instant payments with faster decisioning capabilities 
• Proactive threat prevention - Leveraged consortium intelligence to spot emerging threats earlier and reduce false positives through analytics-driven tools