Fraud, Identity, and Digital Banking Consumer Survey 2023, Canada

You want to attract and onboard new customers and provide them with experiences that delight. At the same time you must protect your organization, customers and the victims of identity theft from fraud. This e book provides insight from our consumer survey to help you understand what your customers think about how you protect them. 

• Understand how important good fraud protection is to your customers.
• Realize the impact difficult and time-consuming processes have on application abandonment.
• Find out which identity verification methods customers prefer and which they believe to be secure.
• Read about the attitudes to first-party fraud that could hit your bottom line.