Fair Isaac's Debt Manager Enhances Customer Collections Strategies at Scotiabank
Debt Manager Web is capable of managing millions of accounts with users operating at a single site or across multiple locations, and supports Scotiabank's customer-centric approach for managing consumer debt. The integrated collections and recovery software solution combines streamlined workflow processes with a comprehensive view of each customer and their related accounts.
The application's sophisticated account segmentation and decisioning capabilities allow Scotiabank to execute the optimal collection strategy for the entire customer relationship across the bank, resulting in increased customer service and loyalty, and improved efficiency and productivity.
"Fair Isaac offers a unique and powerful combination of industry-leading predictive analytics, program management capabilities and deep experience in collections processes and platforms," said Nolan Miller, Vice President, International Banking - Retail Lending at ScotiaBank. "Debt Manager provides the functionality needed to support our vision of being the best at helping customers become financially better off by providing relevant solutions to their unique needs and circumstances."
Scotiabank has been using Debt Manager to support its branches throughout the Caribbean and Central America since 2001. Recently, Scotiabank completed the implementation of a complete Customer Centric collection strategy, using Fair Isaac's Debt Manager Web solution to manage its collections and recovery operations.
"This implementation represents a significant success for both Scotiabank and Fair Isaac," said Dale Williams, vice president of Collections and Recovery Solutions at Fair Isaac. "Scotiabank came to us with a vision to create a better, holistic collections infrastructure, and Debt Manager is the ideal solution to deliver this 'big picture' approach. We look forward to helping Scotiabank meet the needs of their customers and achieve business success in the many different markets they serve."
Debt Manager is a configurable, flexible client/server and web software application designed for organizations with multiple product and risk portfolios, rapidly changing organizational hierarchies and dynamic business models. It addresses all requirements in all phases of the debt lifecycle - collections, recoveries, asset management, asset disposal, residual balance recovery, litigation and bankruptcy. Integrated with Fair Isaac's BridgeLink™ network and advanced analytics, Debt Manager is the most sophisticated collections and recovery solution available on the market.
About Scotiabank
Scotiabank is one of North America's premier financial institutions and Canada's most international bank. In Latin America, Scotiabank operates in Mexico, El Salvador, the Dominican Republic, Puerto Rico, Costa Rica, Panama and Chile. The Bank also has affiliates in Peru and Venezuela and a representative office in Brazil. With more than 50,000 employees, Scotiabank Group and its affiliates serve about 10 million customers in some 50 countries around the world. Scotiabank offers a diverse range of products and services including personal, commercial, corporate and investment banking. With Cdn$314 billion (US$266 billion) in assets (as at October 31, 2005), Scotiabank trades on the Toronto (BNS) and New York (BNS) Stock Exchanges. For more information please visit www.scotiabank.com.
About Fair Isaac
Fair Isaac Corporation (NYSE:FIC) makes decisions smarter. The company's solutions and technologies for Enterprise Decision Management give businesses the power to automate more processes and apply more intelligence to every customer interaction. Through increasing the precision, consistency and agility of their decisions, Fair Isaac clients worldwide increase sales, build customer value, cut fraud losses, manage credit risk, reduce operational costs, meet changing compliance demands and enter new markets more profitably. Founded in 1956, Fair Isaac powers hundreds of billions of decisions a year in financial services, insurance, telecommunications, retail, consumer branded goods, healthcare and the public sector. Fair Isaac also helps millions of individuals manage their credit health through the www.myFICO.com website.
Statement Concerning Forward-Looking Information
Except for historical information contained herein, the statements contained in this press release that relate to Fair Isaac, including statements regarding its Debt Manager product offering and the benefits to be derived from this offering, are forward-looking statements within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially, including any unforeseen technical difficulties related to the implementation, use and functionality of the offering, the risks that customers will not perceive material benefits from the offering, failure of the product to deliver the expected results, the possibility of errors or defects in the offering, and other risks described from time to time in Fair Isaac's SEC reports, including its Annual Report on Form 10-K for the year ended September 30, 2005. Forward-looking statements should be considered with caution. If any of these risks or uncertainties materializes or any of these assumptions proves incorrect, Fair Isaac's results could differ materially from Fair Isaac's expectations in these statements. Fair Isaac disclaims any intent or obligation to update these forward-looking statements.
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