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Changes are underfoot in today's automotive finance industry. Better engage your customers with an analytic approach to collections and recovery and lay the foundation for success regardless of what market and regulatory conditions come your way next.
No matter what lies ahead in the automotive industry or what global interest rates will do, it's clear that financing companies today must get more out of their in house (first party) and outsourced (third party) collection and recovery dollars while ensuring they don't damage the customer experience in the process.
A customer who is late on a payment may simply be a good customer who was busy and forgot this month, or it may be a customer who is under financial stress and a risk of non-repayment, or in some cases it might not be a customer at all but a synthetic identity from a fraudster. Using a scientific approach to deeply understand your customers with analytics empowers you to provide the right treatment to the right customer on the right channel that works best for them. This approach drives real business results and allows you to move at the speed of digital customer engagement.
Teams we work with:
Learn how Toyota Financial Services uses data science to keep customers from losing their cars.
Solving your biggest and most complex business problems.
FICO Optimization Community
Two-way automated voice, text, email and mobile app notifications that are smart, scalable and include a human touch.
FICO Collections & Recovery Community
Put the power of optimization in the hands of business users.
Fast and reliable linear, nonlinear, mixed-integer and constraint programming solvers & optimization technologies.
FICO® Collections Optimization transforms collections and recovery(C&R) effectiveness and customer connectivity by applying powerful, easy-to-use analytic tools to address business objectives, such as optimal resource allocation and ro...
New auto loan customers represent a tremendous opportunity. For banks, they represent an opportunity to establish new, multi-product relationships. For captive auto finance companies, they represent an opportunity to establish and/or stren...
Today, customer engagement has taken on much greater significance. It's no longer enough to identify who needs to be contacted. Now it's critical to know how to contact and communicate with that customer — effectively. FICO® Customer Commu...
With so many different communication channels and treatment options available to them, today’s collections organizations are increasingly interested in using analytics to help determine what channels to use to treat different accounts and ...