Applied Analytics & ML
Deploy fully interpretable, real-time analytics and ML and leverage the very best AI models in the market today.
Collections & Recovery
Customer centric decisions to enhance collections and recovery efficiency, effectiveness, compliance, and customer satisfaction.
Statistics
See how FICO helps deliver real business results and better customer experiences for leading organizations across industries and around the world.
%
average lift when using optimization to execute the right strategy at right time regardless of the level of delinquency
%
average lift when adding in collections models coupled with data-driven strategies
%
average lift from using off-the-shelf scores, bureau scores, and expert models
%
of collection dialogues handled automatically in pre-delinquency and early collections
Overview
Faster, smarter, and more efficient collections and recovery
Collections and recovery operations are changing. Research shows more than half of consumers globally are struggling with the cost of living. Your business may be experiencing rising delinquency and poor customer experience due to less-than-optimal debt collection and recovery strategies. Leading companies work with FICO to leverage our deep expertise to provide customer-centric decisioning solutions.
Customer-centric collections and recovery
FICO® Platform brings together best-in-class analytics, decisioning, and customer engagement capabilities into an integrated collection and recovery strategy development and execution environment.
This environment empowers organizations to design highly -differentiated solutions to their most challenging debt management problems.
Why FICO?
FICO’s fully compliant debt management environment connects early warning collections, recovery, and customer communications in one complete ecosystem. By automating operational processes, extracting insights with advanced analytics, and offering personalized experiences, FICO’s solutions improve efficiency while increasing revenue, on-time payments, and customer satisfaction.
Case Study Read more
Absa
Absa Home Loans leverages FICO® Platform capabilities to optimize collections to reduce delinquencies
"Preferred Collect represents a significant advancement in debt management solutions, combining our expertise with FICO's industry-leading technology. This collaboration allows us to offer our clients unparalleled flexibility, insights, and efficiency in their collection's efforts, ultimately driving better outcomes and improving borrower satisfaction.”
Jeff Mortenson, Senior Vice President of Contact Center Products SWBC
Capabilities
FICO solutions offer a wide range of capabilities, empowering you to make smarter, personalized decisions, streamline operations, and improve the customer experience.
Intelligent Decisions
Model decisions with open standards, automate with business rules, and support human-in-the-loop AI.
Digital Twins & Simulation
Unlock a distinct competitive advantage with an enterprise scenario management ecosystem.
Data Connection & Ingestion
Seamlessly connect to and bring in data from any source — when and where it’s needed.
Business Composability
Expertly compose business services that choreograph complex workflows to deliver results at scale.
Always-On Features & Profiling
Enrich, manage, share data features, and build real-time customer understanding with transactional profiling.
Enterprise Optimization
Unleash the power of mathematical optimization — find solutions to your most complex business problems using high-performance solvers that maximize your desired outcomes.
High-Performance Dataflow
Put data in motion with real-time, batch, and streaming to power world class decisions.
Related solutions
ARM
ARM enables faster time to “yes” by approving loan applicants quicker, driving increased profitability, streamlining your operations, and reducing regulatory risk.
Customer Management
Your customers’ needs can shift in an instant. Monitor changes and develop real-time 360-degree customer views of account performance with FICO’s advanced customer management technology.
Customer Communications for Collections
Resolve more debt with AI-infused omnichannel communication
Customer Communications for Enterprise
Intelligent digital customer communication management across the customer lifecycle
Contact us
FICO’s clients are sharpening their debt collection practices, collecting more debt, and spending less while retaining future good customers with our end-to-end collection and recovery capabilities. Ready to join them?