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28. Juli 2014

BNP Paribas Bank Polska, Daimler Financial Services Share FICO Decision Management Award for Debt Management Using Advanced Customer Contact Technology

28. Juli 2014

BNP Paribas Bank Polska increased collections effectiveness to 86 percent;
Daimler Financial Services cut collections costs in the Italian market

LONDON—July 28, 2014—FICO (NYSE:FICO), a leading predictive analytics and decision management software company, today announced that the winners of the 2014 FICO Decision Management Award for Debt Management are BNP Paribas Bank Polska, which is a part of the international BNP Paribas Group, and Daimler Financial Services, the financing arm of automotive giant Daimler AG. The two companies tied for first place due to their superior performance using customer-centric communication services to improve consumer collections.

BNP Paribas Bank Polska saw an opportunity in its Polish business unit to improve collections by automating contact with customers, segmenting customers more precisely, and identifying the most effective collection actions to take with each customer. The bank used FICO® Risk Intervention Manager to contact overdue customers with interactive SMS and automated voice messages in order to expedite resolution of overdue debt. Using this solution, BNP Paribas Bank Polska increased its collections effectiveness on delinquent accounts from 82 percent in 2011 to 86 percent in 2013, while reducing headcount assigned to collections by 39 percent.

"Our collections performance has increased continually since we first deployed FICO analytics in 2012, and the technology has led to a major improvement in our business," said Agnieszka Kunkel, head of collections and recovery for BNP Paribas Bank Polska. "FICO's solution has given us new levels of automation and customization that make it possible to tailor our treatment of each customer, increase the amount we collect, and shorten collection times to improve cash flow. In addition, better collections performance has had a positive impact on the bank's provision for bad debt."

Daimler Financial Services also used FICO Risk Intervention Manager to meet its goals in the Italian market, increasing collections and cutting costs without eroding customer satisfaction. Daimler Financial Services used the FICO solution to understand when and how customers would be most receptive to collections actions.

"It's interesting to note that both winners in this category used analytics-based customer communications to achieve their results," said Brian McDonough, research manager in IDC's Business Analytics Solutions research service, who was a member of the panel of independent judges. "BNP Paribas Bank Polska and Daimler Financial Services have proven that tailoring the contact strategy to the customer can pay off in a big way, for multiple industries.

About the FICO Decision Management Awards
The FICO Decision Management Awards honor companies that have achieved outstanding business results using FICO predictive analytics and decision management solutions. Winners will be featured in presentations at FICO World 2014 in San Diego, November 11-14.

Winners were selected by a panel of esteemed industry analysts and journalists: Tom Davenport, co-author of Competing on Analytics; Brian McDonough, research manager in IDC's Business Analytics Solutions research service; John Rymer, vice president and principal analyst serving Application Development & Delivery for Forrester; David Bannister, editor of Banking Technology.

Über FICO
FICO (NYSE: FICO) ist ein führender Anbieter von Predictive Analytics und Softwarelösungen für Entscheidungsmanagement, das Unternehmen in über 90 Ländern dabei unterstützt, bessere Entscheidungen zu treffen, um Wachstum, Profitabilität und Kundenzufriedenheit zu steigern. Der zukunftsweisende Einsatz von Big Data und mathematischen Algorithmen zur Erstellung von Prognosen zum Kundenverhalten hat ganze Branchen grundlegend gewandelt. Die Analytics-Softwarelösungen und -Tools von FICO werden in den verschiedensten Branchen verwendet, um Risiken und Betrugsfälle zu verringern, profitablere Kundenbeziehungen aufzubauen, Abläufe zu optimieren und strenge regulatorische Vorgaben zu erfüllen. Many of our products reach industry-wide adoption. These include the FICO® Score, the standard measure of consumer credit risk in the United States. FICO-Lösungen integrieren Open-Source-Standards und Cloud Computing, um so maximale Flexibilität und schnelle Bereitstellung zu ermöglichen und Kosten zu reduzieren. Das Unternehmen hilft Millionen von Menschen dabei, ihren persönlichen Kreditstatus zu verwalten. FICO: Make every decision count™. Learn more at www.fico.com.

For FICO news and media resources, visit www.fico.com/news.

FICO and “Make every decision count” are trademarks or registered trademarks of Fair Isaac Corporation in the United States and in other countries.

Newsroom-Kontakte

Greg Jawski
Amerika

greg.jawski@porternovelli.com
+1 212-601-8248

Darcy Sullivan
Europa, Naher Osten und Afrika

dsullivan@fico.com
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Saxon Shirley
Asien-Pazifik

saxonshirley@fico.com
+65 6422-7795

Marisa Arribas
Lateinamerika

marisaarribas@fico.com
+1 786 482 7231

Camila Placa
Brasilien

camilaplaca@fico.com
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