Automated Patient Communications Technology Improves Activation and Lowers Costs

A growing number of health care providers are realizing how much they can improve patient outcomes by using automated communications technology to deliver voice, text, email or mobile app notifications to patients. A recent study by the Montefiore Medical Center showed that over a two-month period a text messaging system, sending automated, pre-scripted texts, increased self-reported patient adherence to medications by 12%, care plan goals by 7% and appointment attendance by 40%.