Transforming Your Collections Strategies for Improved Customer Treatments

Strategic alignment of your underwriting, customer retention and treatment tactics is critical to providing better collections outcomes and improving customer experience. That is why many vehicle finance providers are now focusing on transforming their entire collections ecosystems. This transformation will require broader thinking with an emphasis on data analytics and intelligent communications across the credit and collections lifecycle.

In this session, we’ll attempt to break down data silos, and look at a more data-driven, customer-centric approach to the collections ecosystem.  FICO collection experts will have some practical tips for you to help reduce customer friction and better manage delinquencies.  

You will learn how to:

• Create an enterprise view of collections;
• Create an enterprise view of the customer;
• Improve your collection tactics and predict outcomes using customer data you already have;
• Use data-driven strategies that best reflect the customer experience you want to create;
• Automate your C&R decisions and actions in real-time;
• Improve customer experience by using intelligent, omni-channel communications;
• Optimize and re-optimize your C&R strategies often, in real-time adapting to changes in customer behavior.

Presenters:

• Arjun Bajaj, Sr. Consultant @FICO
• Therese Henry, Sr. Consultant @FICO
• AJ Travagline, Sr. Consultant @FICO
• Martin Germanis, Sr. Consultant @FICO

Moderator: Ken Kertz, VP Transportation Solutions @FICO