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Strategic alignment of your underwriting, customer retention and treatment tactics is critical to providing better collections outcomes and improving customer experience. That is why many vehicle finance providers are now focusing on transforming their entire collections ecosystems. This transformation will require broader thinking with an emphasis on data analytics and intelligent communications across the credit and collections lifecycle.
In this session, we’ll attempt to break down data silos, and look at a more data-driven, customer-centric approach to the collections ecosystem. FICO collection experts will have some practical tips for you to help reduce customer friction and better manage delinquencies.
You will learn how to:
Moderator: Ken Kertz, VP Transportation Solutions @FICO