Beyond biometrics: identity proofing, authentication, and the customer experience

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Executive Brief

As consumers continue to shift their banking activity to mobile devices, the industry is evolving as well. “Everything mobile” is driving digital transformation and, unfortunately, new fraud opportunities have come along for the ride. While consumers demand their banks protect them from fraud, enhanced protection must be delivered with a customer experience that is fast, easy, and consistent. In this Q&A, Liz Lasher explains how innovations in biometrics and behavioral authentication, combined with machine learning analytics, are creating trust in digital identities while streamlining complex onboarding, fraud, and compliance processes.
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