Enterprise-level digital customer communications - Spanish

Financial institutions implementing digital communication strategies benefit by
breaking down siloes to deliver a holistic customer experience across the enterprise.
FICO® Customer Communication Services is the only product on the market that offers the ability to digitally engage with customers throughout the lifecycle — from marketing and origination to fraud, collections, and customer management.

• Originations: 25% of loan applications completed through self-service
• Account Management: 45% auto-resolution in customer management cases
• Customer Engagement: 6% increase in customer retention
• Fraud: 50% decrease in loss per fraud case
• Collections: 75% of collection dialogues handled automatically