Enterprise-level digital customer communications - Spanish

Digital communications across the lifecycle with connection to analytics and strategy execution via FICO® Platform

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Executive Brief

Financial institutions implementing digital communication strategies benefit by
breaking down siloes to deliver a holistic customer experience across the enterprise.
FICO® Customer Communication Services is the only product on the market that offers the ability to digitally engage with customers throughout the lifecycle — from marketing and origination to fraud, collections, and customer management.

  • Originations: 25% of loan applications completed through self-service
  • Account Management: 45% auto-resolution in customer management cases
  • Customer Engagement: 6% increase in customer retention
  • Fraud: 50% decrease in loss per fraud case
  • Collections: 75% of collection dialogues handled automatically
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