FICO Customer Communication Services for Insurance Hot Topics Q&A

Product Sheet
Radial circle

Executive Brief

Policyholder retention is the lifeblood of insurance companies. Winning new customers is critically important, however the cost associated with retaining a policyholder is a small fraction of the cost to acquire a new customer. Once new customers are converted into policyholders, the attention and personal touch of the initial sale is often lost. Policyholder loyalty can drift as the proactive communications of pursuing the sale transitions to the reactive responses to the occasional policyholder service inquiry or claim. Touchpoints become primarily limited to billing and premium payments.
Download your free Executive Brief
Subject to the Privacy Notice I consent to FICO using my contact data provided above to contact me by phone or email to provide information regarding FICO, its products and services, and other similar FICO products and services.
I agree to the Terms and Privacy Notice.

Take the next step

Connect with FICO for answers to all your product and solution questions. We look forward to hearing from you.