The past year and Covid-19 have pushed more customers to use digital means to open accounts. But when identity proofing makes account opening too difficult or time-consuming what will your customers do? Understand what consumers expectations are for:
- Proving their identity in-channel without having to post documents or visit branches
- Setting up biometrics for future authentication during the account application process
- Abandoning and delaying applications if they're pushed out of channel
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