FICO® Customer Communication Services – Fraud

Fraud protection and account security are among the top reasons consumers select financial services — and abandon them when disappointed. At the same time, consumers have rising expectations for convenience, speed, ease and control in all their interactions with providers. You can meet both sets of expectations by complementing the intelligence of your fraud detection system with intelligent omnichannel communications that perform the “last mile” of real-time fraud management. You’ll earn customer trust and loyalty while reducing attrition rates, fraud losses and operating costs.