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As disruptive technologies and rapid market changes reshape entire industries, leading companies are turning to customer experience for a competitive advantage. FICO Customer Experience Consulting provides clients with a data-science-based methodology to improve customer experience by identifying, quantifying and prioritizing customer experience gaps and opportunities. With the necessary combination of qualitative and quantitative customer understanding, strategy and solutions, this focused consulting offering helps clients understand and optimize customer journeys to drive brand loyalty and customer lifetime value at scale. Education and coaching supports clients in building in-house capabilities for continuous improvement.