Learn how Mercury Insurance outpaces the industry

Agents & IT collaborate to accelerate & automate underwriting decisions

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Case Study

Mercury Insurance prides itself on being a robust underwriting company and recently needed to accelerate its digital decision-making on policies. However, effectively digitizing underwriting decisions would require collaboration between business users and IT experts, making for a daunting challenge that threatened to absorb time and resources. Fortunately, FICO is experienced in helping companies overcome these sorts of obstacles and was able to assist. After rapidly implementing FICO's Digital Management Platform, Mercury was able to:

  • Leverage agent expertise to create and update optimized underwriting rules
  • Increase the percentage of automated policy decisions, driving profitability and freeing up agents
  • Boost overall productivity with a user-friendly interface that requires minimal IT support

Mercury is now more agile than ever with FICO technology, proving that it's possible to implement a digital platform that empowers—rather than alienates—business users. Download the case study to learn more!

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