Digio's Omnichannel communication strategy delivers better customer experience in card transactions

The strategy also facilitated the communication of possible frauds to Digio customers, increasing the detection rate by 60%

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Customer Development

São Paulo, December 10, 2020 -

Digio, a digital platform for financial services, implemented an Omnichannel communication strategy for transactions with credit cards, making an even faster service for fraud identification and providing a better customer experience. The solution was developed by Conductor, the leading payment processing and banking-as-a-service platform in Latin America, and uses the FICO® Customer Communication Services tool – developed by FICO, the world leader in predictive analytics and decision management software.

 

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