Digio's Omnichannel communication strategy delivers better customer experience in card transactions

The strategy also facilitated the communication of possible frauds to Digio customers, increasing the detection rate by 60%

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Customer Development

São Paulo, December 10, 2020 -

Digio, a digital platform for financial services, implemented an Omnichannel communication strategy for transactions with credit cards, making an even faster service for fraud identification and providing a better customer experience. The solution was developed by Conductor, the leading payment processing and banking-as-a-service platform in Latin America, and uses the FICO® Customer Communication Services tool – developed by FICO, the world leader in predictive analytics and decision management software.


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Katie O’Connell

+1 510-621-9832

Europe, Middle East & Africa

Darcy Sullivan

+44 (0) 7808-777-339

Asia Pacific

Saxon Shirley

+65 6422-7795

Latin America

Marisa Arribas

+1 786 482 7231

América Latina

Milla Delfino

+55 11 97673-6583

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