Nurture & Manage
American Telco Organizations Are You Ready for Today’s Digital Customers?
FICO surveyed 1,000 Americans to find out what experiences they want when they open a new account
Infographic
Remote channels are important
%
Would prefer to use a website to open an account
%
Would prefer to use an app to open an account
%
Would prefer to use the phone to open an account
When applying for a cell phone people expect it to be fast
1 in 5 people have abandoned an application because identity checks were too difficult or time-consuming
Applicants are not always honest
Misleading income data increases the risk of first-party fraud and causes collections problems down the line.
%
Think there are circumstances when it’s OK to exaggerate their income in an application
%
Think it’s normal to exaggerate their income in an application
Find out how FICO® Platform helps telco organizations
What if you could attract and onboard more customers, increase their loyalty, and protect your organization from fraud and credit risk?
